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Richard Branson Reveals His Customer Service Secrets | Forbes
 
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Forbes.com contributor and communications coach, Carmine Gallo, learned 7 valuable customer service lessons in a day with Richard Branson and the Virgin America team. Subscribe to FORBES: https://www.youtube.com/user/Forbes?sub_confirmation=1 Stay Connected Forbes on Facebook: http://fb.com/forbes Forbes Video on Twitter: http://www.twitter.com/forbesvideo Forbes Video on Instagram: http://instagram.com/forbesvideo More From Forbes: http://forbes.com Forbes covers the intersection of entrepreneurship, wealth, technology, business and lifestyle with a focus on people and success.
Views: 391383 Forbes
4 Ways to Elevate the Customer's Experience | Mark Sanborn Customer Service Keynote Speaker
 
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https://marksanborn.com/presentations/ Do you know how to elevate the experience for your customer? Everyone knows how to "create" or "manage" the customer experience. Success comes from ELEVATING the experience so that you leave your competitors behind. There are four keys and this video will teach you what to do: 1) The guest always receives value - they get what they expect even if their expectations are off. 2) The guest is pleasantly surprised - pleasantly surprise as many guests as possible. 3) You effectively manage the guest's emotions - did they leave happier than when they came in? 4) You work together. Like Mark's ideas on leadership for brands? Consider bringing him to speak at your next event by visiting https://marksanborn.com/contact-us/ __ SUBSCRIBE: http://www.youtube.com/subscription_center?add_user=markhsanborn MORE VIDEO TOOLS FROM MARK SANBORN: Cultivate Business Success: https://www.youtube.com/playlist?list=PLJRT3y-X7CpdojU9z7YGvlJpoaxfjCcof Become a Better Leader: https://www.youtube.com/playlist?list=PLJRT3y-X7CpeCFD5WKa9dhQZtDUTTQcxF Create Amazing Customer Experiences: https://www.youtube.com/playlist?list=PLJRT3y-X7CpeCFD5WKa9dhQZtDUTTQcxF DOWNLOAD MARK'S FREE E-BOOK FOR LEADERS: http://www.marksanborn.com/doing-leadership ABOUT MARK SANBORN: Leadership expert and keynote speaker Mark Sanborn helps the world's top brands create incredible customer experiences, bolster leadership from within, and achieve amazing results. His best-selling book "The Fred Factor" illuminates the secrets to winning and keeping customers who happily proclaim your brand. This expertise has won him the title of one of the top leadership experts in the world. In fact, Mark has spoken in front of over 2400 audiences worldwide. For a detailed bio of Mark Sanborn and to see how he can help your brand, please visit https://marksanborn.com/ CONNECT WITH MARK SANBORN: YouTube: http://youtube.com/markhsanborn Website: https://marksanborn.com/ Twitter: https://twitter.com/mark_sanborn Facebook: https://www.facebook.com/marksanbornspeaker LinkedIn: https://www.linkedin.com/in/marksanborn HIRE MARK FOR YOUR NEXT EVENT: Call Helen Broder at (910) 256-3495 or visit our Contact page at https://marksanborn.com/contact-us/ Sanborn & Associates, Inc. 10463 Park Meadows Dr. Ste. 213, Lone Tree, CO 80124 Phone: +1 (303) 683-0714 Fax: (303) 683-0825
The Secrets Behind Apple's Great Customer Service
 
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Apple stores are typically regarded as providing one of the more pleasant experiences you can find in the retail shopping world. This doesn't happen by accident. Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the "specialists" provide, which will ultimately make you spend money on their precious products. We spoke with Carmine Gallo, an expert on Apple's employee training to learn more about the secrets behind the brand's unique customer service. You can look further into Apple's ways by reading his book: "The Apple Experience". -------------------------------------------------- Business Insider tells you all you need to know about business, finance, tech, science, retail, and more. Subscribe to our channel and visit us at: http://www.businessinsider.com/ BI on Facebook: https://www.facebook.com/businessinsi... BI on Instagram: https://www.instagram.com/businessins... BI on Twitter: https://twitter.com/businessinsider
Views: 66319 Business Insider
The Seven Secrets of Exceptional Customer Service - VTIC Presentation by Carrie Gendreau
 
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Carrie Gendreau's presentation at the 2011 Vermont Travel Industry Conference. Part of the VTIC Lecture Series.
Views: 193946 VermontTourism
4 Customer Service Secrets to Help Your Business Take Off
 
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Does good customer service still exist? Marie breaks down what makes one airline stand out — and how you can steal the 4 customer service tips that make them unforgettable to their customers. In this episode you’ll learn how 4 simple strategies can make your customers fall in love with you and keep them coming back. C'mon over to https://www.marieforleo.com/2018/11/good-customer-service/ where we answer your follow-up questions after the episode. If you enjoyed this video, subscribe to our channel and get the world’s best inspiration, motivation and advice delivered straight to your inbox at http://www.marieforleo.com. And if you’re interested in building a meaningful business, check out our YouTube playlist on that exact topic here: https://www.youtube.com/playlist?list=PLD87A632CFD5449B5. Thanks for watching! FOLLOW ME AT: Facebook: http://www.Facebook.com/marieforleo Twitter: http://www.twitter.com/marieforleo Instagram: http://www.instagram.com/marieforleo My YouTube channel: http://www.youtube.com/marieforleo
Views: 21590 Marie Forleo
Customer Service Secrets That Made Zappos Successful
 
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We talk to our customers for as long as they like, and use no scripts, says Zappos CEO Tony Hsieh. http://www.businessinsider.com/tony-hsieh-great-customer-service-2010-10 Business Insider is the fastest growing business news site in the US. Our mission: to tell you all you need to know about the big world around you. The BI Video team focuses on technology, strategy and science with an emphasis on unique storytelling and data that appeals to the next generation of leaders – the digital generation.
Views: 62482 Business Insider
How to give great customer service: The L.A.S.T. method
 
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http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
What is customer service ? The 7 Essentials To Excellent Customer Service
 
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Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
Views: 751595 CoachDavidBrownlee
Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 573071 Valuetainment
Secrets Call Center Employees Don't Want You To Know
 
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Secrets Call Center Employees Don't Want You To Know Check out more awesome videos at BuzzFeedVideo! https://bit.ly/YTbuzzfeedvideo https://bit.ly/YTbuzzfeedblue1 https://bit.ly/YTbuzzfeedviolet GET MORE BUZZFEED: https://www.buzzfeed.com https://www.buzzfeed.com/videos https://www.youtube.com/buzzfeedvideo https://www.youtube.com/boldly https://www.youtube.com/buzzfeedblue https://www.youtube.com/buzzfeedviolet https://www.youtube.com/perolike https://www.youtube.com/ladylike BuzzFeedVideo BuzzFeed Motion Picture’s flagship channel. Sometimes funny, sometimes serious, always shareable. New videos posted daily! MUSIC Licensed via Audio Network SFX Provided By AudioBlocks (https://www.audioblocks.com) STILLS Mess in the office sanjagrujic/Getty Images Landline telephones on desk in television station IPGGutenbergUKLtd/Getty Images VIDEO Portrait of business woman in office with headset lewkmiller/Getty Images Stock footage Child Whispers Mother Macro shot Oleg2d/Getty Images Aggressive Angry Man Fighting, Yelling on Phone, Problem yourstockbank/Getty Images Businesswoman shrugging Wavebreakmedia/Getty Images Male hand handwriting, close up footage MilosJokic/Getty Images Group of customer service people at computers lewkmiller/Getty Images Taking online survey using smartphone digital tablet vkasintsev/Getty Images Teacher addressing pupils from the back of her high school class monkeybusinessimages/Getty Images Female executive refusing her colleagues 4k Wavebreakmedia/Getty Images Black business woman expressing frustration at work rocketclips/Getty Images Young woman working in a call centre using a headset monkeybusinessimages/Getty Images portrait of a smiling old man looking at the camera dream_one/Getty Images Angry businesswoman with cellphone and laptop in the office sylwiab/Getty Images Couple calculating their bills Wavebreakmedia/Getty Images 44 Black Children Portrait Sad Child Face Expression dualstock/Getty Images Close up of a wrist watch conceptualmotion/Getty Images Black Man Working at His Desk Working on a Laptop, Encounters Funny Mistake and Laughs. In the Background Creative Young People Doing Their Jobs. Modern Bright Office. gorodenkoff/Getty Images People Watching Screen (Zoom to Face) eyeidea/Getty Images Businessman eating a doughnut and making mess viafilms/Getty Images Plus size woman trying to squeeze into old pants Stusya/Getty Images We happy of friday ending Businesspeople dancing cheerfully in office in front of the camera Highway_videography/Getty Images Credits: https://www.buzzfeed.com/bfmp/videos/46385
Views: 299112 BuzzFeedVideo
The Dirty Little Secrets of Customer Service
 
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Never order ice in a drink on a plane? Don't click "unsubscribe" in emails? MarketWatch's Quentin Fottrell and WSJ's Tanya Rivero explain why, and discuss the hidden secrets of customer service. Photo: Shutterstock Subscribe to the WSJ channel here: http://bit.ly/14Q81Xy More from the Wall Street Journal: Visit WSJ.com: http://www.wsj.com Follow WSJ on Facebook: http://www.facebook.com/wsjvideo Follow WSJ on Google+: https://plus.google.com/+wsj/posts Follow WSJ on Twitter: https://twitter.com/WSJvideo Follow WSJ on Instagram: http://instagram.com/wsj Follow WSJ on Pinterest: http://www.pinterest.com/wsj/ Don’t miss a WSJ video, subscribe here: http://bit.ly/14Q81Xy More from the Wall Street Journal: Visit WSJ.com: http://www.wsj.com Visit the WSJ Video Center: https://wsj.com/video On Facebook: https://www.facebook.com/pg/wsj/videos/ On Twitter: https://twitter.com/WSJ On Snapchat: https://on.wsj.com/2ratjSM
Views: 2181 Wall Street Journal
16 Secrets Call Center Employees Won’t Tell You
 
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“The more upset you get, the funnier it is to me!” Check out more awesome videos at BuzzFeedVideo! http://bit.ly/YTbuzzfeedvideo MUSIC The Morning Show Licensed via Warner Chappell Production Music Inc. SFX provided by Audioblocks.  (https://www.Audioblocks.com) Made by BFMP www.buzzfeed.com/videoteam + Rosa Pasquarella www.twitter.com/whatrosasaid Toni Del Sorbo https://www.facebook.com/tonidelsorbo/ Deyo Forteza Instagram: @le_deyo STILLS Business telephone with extensions on desk in office Hemera Technologies / Thinkstockphotos.com Film Footage courtesy of Shutterstock, Inc. Used with Permission BASED ON THIS BUZZFEED POST: http://www.buzzfeed.com/michaelblackmon/23-secrets-call-center-employees-wont-tell-you GET MORE BUZZFEED: www.buzzfeed.com/videoteam www.facebook.com/buzzfeedvideo www.instagram.com/buzzfeedvideo www.buzzfeed.com/video www.youtube.com/buzzfeedvideo www.youtube.com/buzzfeedyellow www.youtube.com/buzzfeedblue www.youtube.com/buzzfeedviolet BUZZFEED VIDEO BuzzFeed Motion Picture’s flagship channel. Sometimes funny, sometimes serious, always shareable. New videos posted daily! Subscribe to BuzzFeedVideo today! http://bit.ly/YTbuzzfeedvideo
Views: 1317964 BuzzFeedVideo
*7* Secrets of Extreme Customer Service
 
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Enjoy this Excerpt from John Di Lemme's teaching, *7* Secrets of Extreme Customer Service, recorded LIVE at a Champion Mastermind Event. Discover How You can Join John and His Record-Breaking Students at the Next Event - Call or Text (561) 847-3467 or Email [email protected]
Views: 56 John Di Lemme
10 Secrets to Superior Customer Service
 
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10 Secrets - Training Video 4/16
Views: 19 nhmediagrp
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
 
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Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including: Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development. Wanting to share his passion for developing and delivering the best possible solutions and customer experiences, John formed Boccuzzi LLC. John has a Bachelor’s Degree from Bryant University in 1990 with a focus in Entrepreneurship. When John is he enjoys spending time with his two amazing children and wife of 21 years. He is also a foodie, cook, bee keeper, mico fruit farmer and runner and has completed several marathons. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 51477 TEDx Talks
15 STEPS TO GREAT CUSTOMER SERVICE
 
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Follow these 15 quick and easy steps to provide great customer service at work. -- Created using PowToon -- Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 340096 Olivia Harlee
Customer Service Expert Shares: Secrets To Asking Questions Correctly
 
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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses how you phrase something may make all the difference - it's all in how you say it. My buddy Gary Chervitz just came back from Las Vegas. He was excited to share a customer service story with me. He prefaced it by saying it may not sound like a big deal, but after he told me what happened, I told him that while it may not be a big deal, it was still extremely important and worth sharing. Gary was at a restaurant and almost finished with his meal. He had set his fork and knife down. The server noticed he had stopped eating, yet there was still a little food left on the plate. He asked Gary, “Are you continuing to enjoy your meal?” Gary acknowledge with a simple, “Yes,” and the server came back later, after Gary had obviously finished, and took his plate. What impressed Gary was not that the server was polite and obviously very good at his job. It was the server’s question. The actual words he used, “Are you continuing to enjoy your meal?” What made that question stand out was what happened after talking to Gary when I went to dinner with my wife. Toward the end of the meal the server came over and asked, “You still working on that?” I never really thought about that question before – until that night. I replayed the conversation Gary and I had earlier that day. I contrasted the two servers’ questions. Both servers’ intentions were the same, to take care of us. It’s just the language they used. One was polite – even classy and sophisticated. The other, in comparison, was a little “raw.” Again, I’d never thought much about this before. Servers have asked questions such as, “Can I take your plate?” or “Are you finished?” They are just doing their job. Even, “Are you done with that?” isn’t bad. Until you compare it to the classiness of, “Are you continuing to enjoy your meal?” Let me share another example. I’m sure you’ve walked into a retail store and a salesperson came up to you and with a friendly smile, welcomed you and asked, “Can I help you?” Compare that with what my friends at Ace Hardware train their people to say as a greeting. Again, with a friendly smile and warm greeting, the salesperson asks, “What can I help you find today?” Totally different ways to ask the same question, even though you may get the same answer. Yet the customer experience is enhanced by the way the question is asked. In the restaurant, it is classier. In the retail store, it’s a friendlier open ended question. The secret to having people ask the right questions – in the right way – is training. Create the right question, describe the scenario, even consider role playing the scenario, and then practice it. Training and reinforcement. That’s the key to getting the people to phrase questions, responses and statements the way they should be made. It’s all in how you say it. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200
Views: 6282 Shep Hyken
Customer Service Secrets
 
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Productivity and Motivation expert, Tim Shurr, shares humorous and insightful stories about how to create raving fans through customer service. TimShurr .com
Views: 83 Tim Shurr
Delta Airlines SECRET to avoid negative customer service ratings!
 
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Pretty sure this Delta Service agent was being sneaky to avoid getting a low rating. Vote for Link: http://www.nike.com/lovemyairs What's inside Nike Air Vapormax? https://youtu.be/DbCHxSF67mA We did make the mistake of not getting to the airport on time but don't think we should have been charged to go out the next day. Oh well. It was a great trip and the next 4 days are going to be awesome! P.O. BOX 750 KAYSVILLE, UT 84037-9998 Follow us on Twitter: https://twitter.com/whatsinside Follow us on Instagram: https://instagram.com/whatsinside Like us on Facebook: https://www.facebook.com/whatsinsidethings Toy houses by Joey Pecoraro https://soundcloud.com/joeypecoraro Creative Commons — Attribution 3.0 Unported— CC BY 3.0 http://creativecommons.org/licenses/b... Music provided by Music for Creators https://youtu.be/PqbjgkfRqVA Music for this video is from http://share.epidemicsound.com/pcFwF
Views: 1083470 WHAT'S INSIDE? FAMILY
3 Customer Service Secrets That Will Change Everything Pt 2 of 2 | Customer Service Training Videos
 
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https://danoconnortraining.com/danoconnorlandinghome//podcast/3-customer-service-tips-will-change-everything-pt-2/ for the materials that go along with today's lesson. These 3 customer service tips that will change everything are part of a video training series on customer service. Click here to see part one: https://youtu.be/oe6OXbzPj-I. Please write Dan at [email protected] with any questions or comments, or if you're looking for a communication skills expert for a keynote speaker or on-site communication skills training workshop leader in Las Vegas or Texas. Enjoy! Click Here: https://tinyurl.com/l4ewq8m To download Your Free Copy of Dan's Full-Length Video: The Best Danger and Power Phrases of 2016. These professional development classes online and personal development courses are great self-help books in audio and video format like audible, but these lessons are free. If you'd like to try out his entire communication skills video and audio program for free, you can try it out no risk for seven days at https://danoconnortraining.com/product/step-out-of-the-shadows-and-speak-complete-course/ Body language secrets, reading body language, body language tells, signs, and more like on TedTalks-- you'll learn it all, and these lessons are great for autistic people of all ages. If you like these communication skills courses for free online, make sure to check out Dan's effective communication skills training videos and online courses website -link below- where you'll find: -Communication skills training videos for free -Effective communication skills courses online -Audio programs on communication skills -Books about communication in the workplace -Customer service skills lessons -Funny customer service videos -Webinars on communication and customer service -Help Dealing with Difficult People and more. A little more about this online communication skills training course in English for free: -Buy The Dealing with Difficult People Book: https://danoconnortraining.com/product/say-this-not-that-danger-phrases-and-power-phrases/ -Free 7-day pass to Dan's Weekly Communication Skills Course Online: https://www.onlinecommunicationtraining.com -Download Your Free Copy of Dan's Latest Full-Length Video Program On Communication Skills: https://tinyurl.com/l4ewq8m -Check Out Dan's Other Critically-Acclaimed Book, Say This--Not That!!: https://danoconnortraining.com/product/energy-vampire-slaying-101-book/ Both of Dan's books sold on Amazon boast a 4.-out-of-5-star rating; something you don't see often, especially with books about hoe to improve your communication skills. -Check them out on Dan's website here: https://danoconnortraining.com Of course, Dan's most popular communication skills training program in English is Step Out of the Shadows and Speak!! Tactical Communication Learning System. You can find that here: https://danoconnortraining.com/product/step-out-of-the-shadows-and-speak-complete-course/ Dan O'Connor's Bio: Internationally acclaimed author, trainer, and keynote speaker Dan O’Connor has been leading the communication training industry for more than 20 years. Through his bestselling books Say This—Not That and Energy Vampire Slaying: 101; his #1 rated YouTube channel, Communication Training Videos with Dan O’Connor; his popular online course http://www.OnlineCommunicationTraining.com; and his breakthrough proprietary tactical communication learning system, Step Out of the Shadows and Speak; Dan has been setting new benchmarks in training, and transforming the lives of millions of people as well as countless organizations all around the world. Before launching Dan O’Connor Training, Dan’s professional development was laser-focused, helping the customer service divisions of top companies, such as Equitable Financial, JCPenney, and Wells Fargo. However, being a big believer in listening to what the world is telling you to do rather than telling the world what you’d like to do, once he received enough suggestions to get into teaching, Dan started teaching on the elementary level at Harland Johnson Del Bosque before becoming a professor at Autonoma University Guadalajara, and ultimately taking his unique teaching style to the world with Dan O’Connor Training. Dan divides his time between the United States and Mexico, where he lives just outside of Guadalajara, in San Antonio Tlayacapan, a lakeside village nestled in the Sierra Madres. It is there that Dan lives to spoil his two Springer Spaniels—Maggie Mae, his material girl If you have watched Dan’s videos on the 5 languages of love, appreciation, and respect you’ll know, and the four-legged relationship hero that’s changing the course of communication history: Buddy the Dog. Dan can be reached at [email protected] You can learn more about him and his training on his website, www.DanOConnorTraining.com, or you can call him at 877-570-1573 701-205-4141 if calling from outside the US.
3 Secrets Behind a Successful Customer Service Culture
 
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Join our panel discussion and hear from veteran customer service thought leaders on top secrets for improving company culture.
Views: 86 Fonolo Page
3 secrets to better customer service
 
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John Matarese shows how to avoid customer service frustrations
Views: 75 ABC Action News
The Secret to Incredible Customer Service | Mark Sanborn
 
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What is the secret to incredible customer service? Don't treat 'em like customers-- treat 'em like friends! In this short video, customer service expert Mark Sanborn describes how amazing brands create unforgettable customer experiences by treating their customers entirely differently. Using the hero of his best-selling book "The Fred Factor" as a paradigm, he outlines the secret. Like Mark's style and want to bring his passion to your organization? Consider booking Mark for a custom keynote. Visit http://www.marksanborn.com/presentations for more information. __ SUBSCRIBE: http://www.youtube.com/subscription_center?add_user=markhsanborn MORE VIDEO TOOLS FROM MARK SANBORN: Cultivate Business Success: https://www.youtube.com/playlist?list=PLJRT3y-X7CpdojU9z7YGvlJpoaxfjCcof Become a Better Leader: https://www.youtube.com/playlist?list=PLJRT3y-X7CpeCFD5WKa9dhQZtDUTTQcxF Create Amazing Customer Experiences: https://www.youtube.com/playlist?list=PLJRT3y-X7CpeCFD5WKa9dhQZtDUTTQcxF DOWNLOAD MARK'S FREE E-BOOK FOR LEADERS: http://www.marksanborn.com/doing-leadership ABOUT MARK SANBORN: Leadership expert and keynote speaker Mark Sanborn helps the world's top brands create incredible customer experiences, bolster leadership from within, and achieve amazing results. His best-selling book "The Fred Factor" illuminates the secrets to winning and keeping customers who happily proclaim your brand. This expertise has won him the title of one of the top leadership experts in the world. In fact, Mark has spoken in front of over 2400 audiences worldwide. For a detailed bio of Mark Sanborn and to see how he can help your brand, please visit http://www.marksanborn.com CONNECT WITH MARK SANBORN: YouTube: http://youtube.com/markhsanborn Website: http://www.marksanborn.com Twitter: https://twitter.com/mark_sanborn Facebook: https://www.facebook.com/marksanbornspeaker LinkedIn: https://www.linkedin.com/in/marksanborn HIRE MARK FOR YOUR NEXT EVENT: Call Helen Broder at (910) 256-3495 or visit our Contact page at http://www.marksanborn.com/contact-us/.
Customer Service Secrets from the Wild Video Tutorial
 
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Customer service secrets from the wild video tutorial by Derek Hendrikz explores the process perfection of mother nature and works with the learning which we can implement in our workplace customer service processes. The video is part of the in search of customer excellence you tube series and can be viewed with other similar videos on the derek hendrikz channel CRM playlist. www.derekhendrikz.com
Views: 1354 derek hendrikz
What is customer service ? Customer Service Training - Secrets of Excellent Customer Service [URDU]
 
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What is customer service ? Customer Service Training - Secrets of Excellent Customer Service [URDU] Share this Video:https://www.youtube.com/watch?v=PtkIv83zMp4&feature=youtu.be Download Ppt File About Excellent Customer Service: http://ouo.io/65IPaK Get More Great Tips - Subscribe ? https://www.youtube.com/channel/UCu6tLxEoFiWsiNdsZla16kg/playlists?view_as=subscriber "SEEKHO AWR SIKHAO" ? Free online courses and Classes Lectures Tutorials And Huge Informative Videos About Technology And much more Things. Our Mission We provide universal access to the world’s best education. Get More Great Tips - Subscribe ? https://www.youtube.com/channel/UCu6tLxEoFiWsiNdsZla16kg/playlists?view_as=subscriber SCHEDULE Saturday: Facebook Training https://www.youtube.com/playlist?list=PLrFDJbquyQSQZRl5KF-QcUYaScYNMfL56 Sunday: YouTube Training https://www.youtube.com/playlist?list=PLrFDJbquyQSR2TLLbaGN5_Nz1ISN235WC Earn Money Online: https://www.youtube.com/playlist?list=PLrFDJbquyQSSYA4-EhDQ0RM6HgMoVum5X Business Ideas https://www.youtube.com/playlist?list=PLrFDJbquyQSSkxqVqalLcVxcZBMcPkF0c Complete Course: https://www.youtube.com/playlist?list=PLrFDJbquyQSQLggz-zLVWxgwXhhG6QJ7h https://www.youtube.com/playlist?list=PLrFDJbquyQSRMlx7oOodA7r9EuRFBe52W Monthly: Advanced Training Courses ? https://www.youtube.com/playlist?list=PLrFDJbquyQSSkxqVqalLcVxcZBMcPkF0c ? https://www.youtube.com/playlist?list=PLrFDJbquyQSSbAlyXk5JxQHekxojXaY20 ? https://www.youtube.com/playlist?list=PLrFDJbquyQSQBR9JRJQhQgTAzQdCN0jrK ? https://www.youtube.com/playlist?list=PLrFDJbquyQSTUdtLSb8hMAvvhnUcLEQBo ? https://www.youtube.com/playlist?list=PLrFDJbquyQSTTNw3orr8hKd6eJoPExn8F ? https://www.youtube.com/playlist?list=PLrFDJbquyQSRnI5sl4bz0eG-GzzWMqASc ? https://www.youtube.com/playlist?list=PLrFDJbquyQSTYSM_9HJIUI5WdW72rlIR2 ? https://www.youtube.com/playlist?list=PLrFDJbquyQSTnv3aiQGIr3KoWPCz3DVZ4 ? https://www.youtube.com/playlist?list=PLrFDJbquyQSSYA4-EhDQ0RM6HgMoVum5X ? https://www.youtube.com/playlist?list=PLrFDJbquyQSTAmjtvQw40QE6YhZn95V_V Hangouts https://www.youtube.com/channel/UCu6tLxEoFiWsiNdsZla16kg/playlists?view=1&shelf_id=0&sort=dd Ask me A Question http://waqasfra.blogspot.com On SKYPE (ID:waqas9935) FOR MORE INQUIRY Mail me at Gmail:[email protected] Follow me Twitter:@FAQEEREMADINA https://www.facebook.com/faqeeeremadina http://www.dailymotion.com/SEEKHOAWRSIKHAO https://www.facebook.com/SEEKHOAWRSIKHAO https://plus.google.com/+syedwaqasshahbukhari
Views: 1193 SEEKHO AWR SIKHAO
The Secret to Great Customer Service - 60 Seconds in the C-Suite
 
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Robert Fregolle, the Chief Customer Officer at Procter & Gamble, talks about how one of the largest CPG companies in the world stays focused on delivering exceptional customer service. The secret, he says, is just one word. Fregolle was a recent guest lecturer at the Ross School of Business at The University of Michigan and a sponsor of a MAP project for Ross MBA students. Through quick, topical, one-question interviews, 60 Seconds in the C-Suite will chronicle the visits business executives make to the Ross School of Business. Subscribe for new episodes throughout the summer. Watch the P&G Ross MAP experience: https://www.youtube.com/watch?v=MUsIeL2PY9A More about "60 Seconds in the C-Suite: http://bit.ly/1gQ46GU Watch another episode: https://www.youtube.com/playlist?list=PLvrwN_FQbcftF9bZmn7BNzNimYADEc6uS
Customer Service vs Customer Experience
 
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Click here to subscribe: https://bit.ly/2HxjQRa Customer service is something I feel pretty strongly about. After all, I've spent most of my career working in some form of the customer service industry. I even wrote a book on the subject. So, what I want to share with you today are a few different strategies from 3 key areas of your business's customer service area... In order to turn it into a customer service experience that wows your customers and clients all the way to the bank. Watch my video for the tips. *Marketing Resources The Modern Marketing Academy: https://bit.ly/2HK8BlW Facebook Ad Image Guide : https://bit.ly/2H9EPt9 FAST Content Formula : https://bit.ly/2JEu5kz 60 Second Video Ad Script : https://bit.ly/2GQF0Kl One Page Marketing Plan : https://bit.ly/2v6HPBp *My Marketing Toolkit My Computer : https://amzn.to/2v5BXZi My Email Marketing Software: https://bit.ly/2qEmhHX My Landing Page Software : https://bit.ly/2v5g1xw My Website Hosting Software : https://bit.ly/2JCRJ13 Conversion Boosting Tool : https://bit.ly/2qrdCby My Speed Learning Secret : https://amzn.to/2JEm938 *My Video Gear My MAIN Camera : https://amzn.to/2GRxu1R My Backup Camera : https://amzn.to/2qq9nMx My MAIN Lens : https://amzn.to/2Hxgqvi The Second Fave Lens : https://amzn.to/2IKrxjK My MAIN Mic : https://amzn.to/2IOksP1 My Fave Tripod : https://amzn.to/2quJewr My DRONE : https://amzn.to/2v4wEcx Another place to get my DRONE : https://bit.ly/2F3FTJM My Drone Filters : https://amzn.to/2IKz1mW *FOLLOW ME: Website: http://adamerhart.com Twitter: http://twitter.com/adamerhart Facebook: http://facebook.com/officialadamerhart Instagram: https://www.instagram.com/adamerhart
Views: 491 Adam Erhart
Secrets of Customer Service - Understanding People
 
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Understanding People is the third part of the 7-part video that has been specially produced for the Secrets of Customer Service programme. Secrets of Customer Service is exclusively designed, developed and delivered by Universal Stage Pte Ltd to assist companies to improve on the level of customer services provided by their employees. The aims of the programme are to facilitate participants to view things differently in new perspectives, so as to set thoughts and actions in motions to achieve service excellence with a transformed mind.
Views: 394 Universal Stage
The Secret to Superior Customer Service Webinar
 
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By providing Superior Customer Service, you will gain customer loyalty, reduce negative word of mouth, and increase customer lifetime value.
Views: 1029 IPD Belize
Customer Service Secrets from Fortune 500 Companies
 
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In the Customer Service Secrets from Fortune 500 Companies video tutorial, Derek Hendrikz explores what top companies are doing to keep their customers happy. Four secrets are revealed here. This video is part of the in search of customer excellence you tube series and can be viewed with similar videos on the derek hendrikz channel CRM playlist. www.derekhendrikz.com
Views: 1322 derek hendrikz
Apple's 5 Steps of Service | Forbes
 
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Forbes contributor Carmine Gallo goes through Apple's 5 steps of service. Subscribe to FORBES: https://www.youtube.com/user/Forbes?sub_confirmation=1 Stay Connected Forbes on Facebook: http://fb.com/forbes Forbes Video on Twitter: http://www.twitter.com/forbesvideo Forbes Video on Instagram: http://instagram.com/forbesvideo More From Forbes: http://forbes.com Forbes covers the intersection of entrepreneurship, wealth, technology, business and lifestyle with a focus on people and success.
Views: 112433 Forbes
The Secret to Delivering Amazing Customer Service
 
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Go to http://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. It happens all the time. As a customer, you interact with good people who don’t seem to deliver great customer service. They are nice, even knowledgeable, but they don’t seem to be what I call customer focused. So, I took a few minutes to talk to several people about how they were trained. I talked to a retail salesperson, a flight attendant, and a server at a restaurant. I asked them what kind of customer service training they received from the companies they worked for. The retail salesperson was sharp. She delivered great service, however, her fellow employees didn’t seem to operate at her level. When I walked in the store, the employees, other than her, just stood there and watched me look over their merchandise. When she engaged me, it was obvious she had initiative and wanted to help, which also meant hopefully make a sale. It turns out that when she was hired, she went through training. Part of that training included a good amount of time spent on how to deliver good customer service. She went on to say that in the 18 months she had worked at the store, she received no additional customer service training. I had a similar discussion with a flight attendant. She was amazing. Unfortunately, the other flight attendants on her flight were not. I had a similar conversation and received a similar answer. She received extensive customer service training when she went to flight attendant school, but had not received any formal training in the last five years since she was hired. And, the third conversation was with a server at a restaurant. The difference here is that everyone at the restaurant was laser-focused on making sure their customers were delighted with their experience. Again, a similar conversation, but with a completely different answer. It turns out that when this server was hired, he also went through training. And, since that initial training, every day he has come to work, his manager has a team meeting before the shift starts. The meeting is only about 10 minutes long, but every day the manager takes just a few minutes during that meeting to talk about customer service and shares examples from the day before or suggestions on what everyone can do. Every day, every employee hears a customer service message. It’s constantly reinforced. It becomes top of mind. It turns into a habit. Do you see the difference between the three examples? The retail store and the airline hired good people. They even trained them when they were hired. But, they didn’t continuously reinforce the training. For many of the employees, it appears that it was almost forgotten. But, the restaurant took just a few minutes each day to remind and emphasize the importance of customer service. Many companies have a good customer service initiative. They put their recently hired employees through powerful training. And, then they think they are done. It doesn’t work that way. The only way customer service becomes part of a company’s culture is to train and reinforce. When it comes to customer service training, it’s not something you did for your employees. It’s something you do for your employees! Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (www.ShepTV.com)
Views: 471 Shep Hyken
Customer Service - Direct Sales Success Secrets
 
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http://www.CreateACashFlowShow.com Deb Bixler teaches direct sales success strategies. These direct selling secrets will improve your customer service skills and teach you how to get more yeses in your sales business. Visit: http://www.createacashflowshow.com/free-resources/free-teleseminar and sign upf for the free twice monthly direct sales secrets tele-seminar that is conducted on every even-dated Wednesday, year round. Seminars in the education of your sales associates will give them systems that work for creating better results. The is the simple sales secret and direct sales strategy to get more yeses. http://www.createacashflowshow.com http://www.debbixler.com/home-party-seminars.html Direct sales party business professional Deb Bixler educates other network marketing business sales reps to grow your business. Home based business sales educator and authority, Deb Bixler presents business ideas and skills that will make better your home business and party plan results when working from home.This video will increase your home party sales, find more party plan bookings and recruit more for your network marketing business trainer. Deb Bixler used her home based business trainer to replace her corporate job in only 9 months. By investing in education and training your home business will produce and achieve the same results using these techniques and systems. Deb Bixler is a direct selling business educator who specializes in teaching sales consultants operating from home how to maximize their results by using the best-business-practices utilized by major companies into their home party business. This method of using proven systems in network marketing businesses brings professional results to any network marketing business. Home business marketing is creating a system that systems and skills to attract individuals to your home business rather than to try to convince them to do business with you. If your home based business sales sales team is looking for new team members to bring into their direct sales business opportunity so that they can grow a marketing, then most likely they are having a hard time sharing your business opportunity. Deb's systems on bringing professionalism into direct sales business will demonstrate to your sales sales and marketing team how to create a professional attitude of service. The word sales comes from a Scandinavian word meaning "to serve". One of the best-business-practices for home business is to serve your customers needs. It is all about the sales rep's attitude and focus. Learn the needs of everyone around you and do not worry about whether they say yes or no and you will begin to be a focus for folks who want what you have.
Views: 16166 Deb Bixler
Customer Support Secrets | What Does Customer Service Mean To You?  | Appreciation
 
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Had the opportunity to interview my mum, Patience who shared with us about what customer service means to her. According to her, Customer service means appreciating your customers all the time. #customersupportsecrets #whatdoescustomerservicemeantoyou #appreciation #customerexperience
Philip Hesketh talks about The secrets to excellent customer service
 
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Philip Hesketh business development guru and professional speaker, author of the bestselling book "Life's A Game So Fix The Odds" talks about the secrets to excellent customer service. See www.heskethtalking.com for more information
Views: 2382 rachelquba
Secrets of America's Coolest Jewelry Stores: Customer Super-Service
 
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ww.smartjewelryshow.com :: Superior customer service and experience don't just happen. Learn from a panel of America's most innovative jewelers how they use store design, employee training, and company culture to create a customer experience to be remembered. From The SMART Jewelry Show, held April 20 - 23, 2012, at Chicago's Navy Pier.
Views: 2503 smartjewelryshow
Duane Knapp - 4 Ways To Enhance Customer Service - MAKING IT! TV (Secrets of Success)
 
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In Secrets of Success, Duane Knapp ([email protected]) of Brand Strategy, Inc. talks about four ways to enhance customer service and increase your business. For more resources: http://www.MakingitTV.com (Nelson Davis Productions)
Views: 407 Nelson Davis
The Customer Revolution in Customer Service: David Bequette at TEDxYerevan
 
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David Bequette is the Chief Financial Officer of FruitsMax, a dietary supplement company based in California with exports from Armenia. Bequette is also the co-founder and managing partner of DAVAN Group, an eco-friendly café and industries firm. Up until taking over the hands-on management of his ventures, he served as the Chief Executive Officer of Figaro Management Group in Yerevan, Armenia. Originally from Columbia, Illinois, Bequette spent five years in the United States Marine Corps eventually moving on to the private sector where he worked for several years in the financial services industry. In August 2011, David, his wife Irina, and their son David Areg moved permanently to Yerevan, Armenia. Bequette completed his Bachelor's degree and obtained an MBA. In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
Views: 66025 TEDx Talks
Secrets of Customer Service Legends - Janine Allis - Founder and CEO BOOST Juice
 
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Janine Allis lets us into the secrets of her success and how she has turned her focus on customer experience into one of the most inspirational business success stories of recent times.
Views: 151 Tricia Olsen
Social Customer Care: Secrets to Building a Winning Strategy
 
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Download the white paper here: http://www.crmxchange.com/offer/social_media/aspectjan2014.asp Social Customer Care: Secrets to Building a Winning Strategy (Social media is not an emerging channel that companies can afford to skip.) - tags: social customer care, social media, social crm, multichannel
Views: 2356 thecrmhub
Secret to Having Customers Complete Your Survey
 
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Go to http://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. There is a place I get my car worked on. They do a great job. The repair center’s employees are friendly and knowledgeable. The car always comes back cleaner than when it goes in for service. This is the way business should be done. The head of the service department mentioned I would be getting a survey emailed to me and asked if I would take a few minutes to complete it. Sure enough, a day later the email survey showed up in my inbox. I will always remember the first survey. With that great experience, I was happy to show them a little love and give them positive feedback about how well they took care of me. So, I started the survey. There were some pretty good questions on that first page. And, more on the second page. By the time I got to the third page of the survey, I was experiencing Survey Fatigue. I was tired with this survey. I was already almost six or seven minutes into it, and it looked like I wasn’t even halfway to the end. This wasn’t a survey. It was a major homework assignment! About a year later, it was time to go back for another oil change and routine maintenance. Once again, they provided stellar customer service. And, then a day later came that dreaded customer service survey – the same survey! I would have thought that maybe it might be different for a repeat customer. I told my friends about the ridiculously long survey and joked that it took longer to fill out the darn survey than to get the oil changed. By the way, I didn’t fill the survey out – and haven’t since the first one I filled out years ago. What made me think about that story was that in the past few weeks several subscribers to our newsletter emailed me about how to get more responses to their customer surveys. That’s a great question, and here are two of my favorite ways to do so: First, don’t wait two weeks – or even two days – to send a survey. Consider getting the survey to customers within 24 hours while the experience is still fresh on their minds. Maybe even get it to them within just minutes. When I take an Uber, as soon as the ride is over I receive an email asking me to rate the driver and leave a tip, if appropriate. I respond every time. Second, don’t make the survey too long. You don’t want to frustrate the customer with Survey Fatigue. Consider short surveys that take one or two minutes to complete. A short NPS (Net Promotor Score) survey question with one or two follow-up questions that take a minute or so to complete will boost response numbers. If you want answers to more questions, create different surveys and rotate them as you send them to customers. Shorter is better. That same Uber survey just mentioned asks me to click on one through five stars, click on a few boxes, and if interested, I can leave a comment. Without the comment, the survey takes 15 seconds or less. So, the next time you want customer feedback in the form of a survey, send it quickly and make it short. Then, watch for an increase in the number of customers who respond. In this video Shep will answer the following: How do I create a better customer survey? How to create surveys your customers will take. How to get customers to complete your survey. How can I gain better customer feedback? Shep Hyken is a customer service & experience expert, award-winning keynote speaker and New York Times bestselling business author. For information go to http://www.hyken.com. For information on The Customer Focus™ customer service training programs go to http://www.thecustomerfocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (www.ShepTV.com)
Views: 2038 Shep Hyken
Secrets of Customer Service - Seizing Opportunities
 
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Seizing Opportunities is the fifth part of the 7-part video that has been specially produced for the Secrets of Customer Service programme. Secrets of Customer Service is exclusively designed, developed and delivered by Universal Stage Pte Ltd to assist companies to improve on the level of customer services provided by their employees. The aims of the programme are to facilitate participants to view things differently in new perspectives, so as to set thoughts and actions in motions to achieve service excellence with a transformed mind.
Views: 251 Universal Stage
DG Service Culture 4 - Customer Experience 6 Secrets
 
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Dubai Golf 6 Secrets to creating a great Customer Experience!
Why Customer Service Matters
 
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We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as the most important factor when deciding to do business with a company. For access to the full animated course visit www.litmosheroes.com or call 020 8088 7700.
Views: 121794 Litmos Heroes

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