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SERVICE CATALOG MANAGEMENT | Learn and Gain - Service Center and Computer Store examples
 
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ITIL Service Catalog explained using various real life examples for better understanding. We have leveraged a CAR Service center and a COMPUTER STORE to explain on Service Catalog Management. Computer store used to explain Business and Technical Service Catalog.
Views: 5737 Purushothaman D
Creating Service Catalog Items
 
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Provides an overview of catalog items in the Service Catalog: what they are, and how to create them and define variables for them. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on creating service catalog items, see: ServiceNow product documentation: Service catalog items: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_IntroductionToCatalogItems.html Create a catalog item: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_DefineACatalogItem.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 31190 NOWsupport
8 Steps for Building a Successful Service Catalog
 
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ITIL Experts Brian Flora and Andy Rivers walk you through best practices for developing and maintaining a useful, impactful service catalog at your University in this webinar.
Views: 11250 Beyond20LLC
17. ITIL| service catalogue management | 2 and 3 view presentation
 
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This ITIL core foundation video explains about service catalogue management process along with two and three view presentation which is part of service design core publication. Purpose of service catalogue management To provide and maintain a single source of consistent information on all operational services, and those being prepared to run operationally, and to ensure that it is widely available to those who are approved to access it. Objectives Manage the information contained within the service catalogue. Maintain accuracy with current details, status, interfaces and dependencies of all services. Enable access to service catalogue to those approved. Scope service catalogue management Contribution to the definition of services and service packages. Development and maintenance of service and service packages. Production and maintenance of an accurate service catalogue. Interfaces, dependencies and consistency between the service catalogue and the overall service portfolio. There are two types of service Catalogue presentation are there. one is service Catalogue with two view and service Catalogue with three view. in the two view Catalogue, it has two different views point. One is from business stand point and the other is from technical stand point. Business Service Catalogue has the Details of all the IT services delivered to the customer, together with relationships to the business units and the business process that rely on the IT services. This is the customer view of the service catalogue. Technical Service Catalogue which Contains the details of all the IT services delivered to the customer, together with relationships to the supporting services, shared services, components and CI's necessary to support the provision of the service to the business. Three catalogue has three different views. Wholesale customer view, Retail customer view and Supporting services view
Views: 758 Kavin Kumar
ITIL   Business Service Catalogue - Restaurant Menu Analogy
 
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ITIL IT Business Service Catalogue's are like the menus in restaurants. Without one, customers have trouble getting proper service. I share some suggestions from what I've learned in our complex organization with our IT business service catalogue. Using customer facing language instead of IT speak including a useful set of information for every service, so users can identify, understand and request your IT services.
Views: 401 Greg McKone
IT Service Catalog Taxonomy
 
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In this video, Evergreen Systems’ Don Casson takes an in-depth look at his company’s IT service catalog framework. Evergreen Systems created a broad IT service catalog template after many of our clients requested a good, general IT service catalog. How It Works Don Casson describes our IT service catalog solution as “a complete solution built on best practices in a great visual work space at a very affordable price.” As you watch this video, you’ll see that’s exactly what it is. Our service taxonomy is broad, starting with a list of shared services like legal and HR on the left-hand side. Two kinds of IT services are listed on the right: IT customer services and IT internal services. In many service catalogs, these two distinct types of IT services end up mixed together, which only causes confusion. The IT service catalog taxonomy created by Evergreen Systems prevents the comingling of IT services. This model breaks IT customer services into eight categories. Each category is identified with language that even non-IT people will understand easily. Every category is further broken down into more specific topics and tasks that are related to the main category in some way. Our IT service catalog solution also breaks down IT internal services into eight categories. Each of these categories breaks out into specific areas of interest and IT-centric functions. Our IT service catalog framework is compatible with the popular service management tool, ServiceNow. Our application can easily export your company’s service taxonomy as a CSV file. Getting started with our IT service catalog template is simple because we’ll pre-build 70-80 percent of it for you out of the box. To learn more about our IT service catalog taxonomy, contact Evergreen Systems today: http://www.evergreensys.com/contact-us
Views: 5019 Evergreen Systems
How Service, Request, Business and IT Service Catalogs Fit Together
 
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Have you ever wondered what the definition of an IT service catalog is? Are you curious about the manner in which service, request, business and IT service catalogs fit together? If so, you’ve come to the right place to have your questions answered. In this double-header, Don Casson, CEO of Evergreen Systems, tackles everything from business service catalogs to their IT and service counterparts and much, much more. When you’re done watching this information-laden video, you’ll have an understanding of some key IT terminology, and you’ll know exactly how several essential IT components fit together. Part One This video is essentially broken into two distinct yet related parts, each of which is equally valuable. Part one takes an in-depth look at the differences that exist between service catalogs and service requests. Are you wondering which one is strategic and which one is transactional? Hit play to figure it out now! Part Two In part two, Evergreen’s CEO examines the logic behind having separate business and IT service catalogs. When Casson explains the differences between IT services and business services at the start of part two, the rationale starts to become clear almost immediately. Watch the video to learn why that’s the case. A typical video produced by Evergreen Systems includes a helpful demonstration that serves to reinforce what you’ve learned and show you how our platforms work. And this video is not an exception in this regard. If you want to learn more about our applications after you watch this information-rich video, contact Evergreen Systems: http://www.evergreensys.com/contact-us
Views: 333 Evergreen Systems
What is an IT service catalog? & How does it works in ServiceDesk Plus ITIL software
 
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The service catalogue is a menu card offered by the IT department defining what services the users can order and the budget allocated for it. Check out ITIL Service Catalog feature in ManageEngine ServiceDesk Plus https://www.manageengine.com/products/service-desk/itil-service-catalog.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Service catalog is a menu card offered by the IT department defining what services the users can order and the budget allocated for it. Along with defining what's available It also helps in delivering the service as agreed upon time. It becomes the new face of IT by working together with the users in meeting users expectation and improving user satisfaction, getting organized with the new catalogue. Inside the catalog, the menu items are organized as service categories, and services. Helping the users get a single view of all of the available items. This simplifies the selection of services from the available list. Some service requests. for example, the new hire request will involve multiple tasks to be completed before delivering the service. This task will be assigned sequentially two different technicians once the preceding task is completed. If you notice sometimes the service that you offer will cater the need of all users, and in some other cases, it might be needed by the only specific list of users. In these cases, you can use different groups based on job title, department or even sites, and list the specific service available for these users, follow the process with approvals. The service requests sometimes need an approval process before the service is delivered. The approval process will make sure that the request fits into the budget, and the user is eligible to get the service. Based on the service ordered, the approval can either be from a single approver or multiple approvers. The service request will now be assigned to a technician after the approval process is completed. You can either assign specific technicians for each service or use a technician auto assign functionality which uses round-robin or load balancing method to allocate the request. The delivery as agreed upon time, the Service Catalogue also captures the delivery time. So that, the users will know the wait time for the service to be delivered. Defining the delivery time for each service is decided by the service level agreement which ensures that the request is delivered as agreed upon time. The request gets escalated automatically to the next level technician when the service is not delivered. And finally, when the service is delivered the service request is closed. This helps you improve user satisfaction and put a smile on their face!. Check out ManageEngine ServiceDesk Plus help desk software: https://www.manageengine.com/products/service-desk/?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn : https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 25674 ManageEngine
Cisco IT Service Management: Prime Service Catalog and Process Orchestrator
 
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This video provides a high-level overview of Cisco Prime Service Catalog and Cisco Process Orchestrator, Cisco's IT Service Management solution: Catalog, IT Business and Service Automation: Delivering a full catalog with end to end fulfillment of business and IT services.
Views: 154 nastysoda
ITSM Overview | ServiceNow ITSM Process
 
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Provides a quick overview of the information technology service management (ITSM) process, as implemented in the ServiceNow platform. Demonstrates how the core applications—Incident, Problem, Change, Service Catalog, and Configuration—come into play as fulfillers handle and track service requests through to resolution. Applies to all supported ServiceNow releases as of Kingston. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:28 Core applications 02:43 Service catalog 03:47 Incident management 08:15 Problem management 09:34 Change Management For more information on the ServiceNow ITSM process, see: ServiceNow product documentation: IT Service Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/it-service-management/reference/r_ITServiceManagement.html ITIL: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITIL.html Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Configuration Management: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITILConfigurationManagement.html Incident Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/incident-management-process.html Problem Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html#conceptoyg5sgy4 Change Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Agent Intelligence: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/agent-intelligence/concept/agent-intelligence.html Other documents: Investing in ITIL-Aligned ITSM Technology: https://www.servicenow.com/lpebk/investing-in-itil-aligned-itsm-technology.html Intelligent Automation Engine: https://www.servicenow.com/now-platform/intelligent-automation-engine.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 54392 NOWsupport
ITIL - Service Portfolio vs. Service Catalog
 
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A service catalog & service portfolio are both powerful tools for an IT organization, but do you know the difference? Learn more about how your organization can leverage each to improve IT service strategy and customer experience.
Views: 3149 The Edge Inc
What is SERVICE CATALOG? What does SERVICE CATALOG mean? SERVICE CATALOG meaning & explanation
 
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What is SERVICE CATALOG? What does SERVICE CATALOG mean? SERVICE CATALOG meaning - SERVICE CATALOG definition - SERVICE CATALOG explanation. Source: Wikipedia.org article, adapted under https://creativecommons.org/licenses/by-sa/3.0/ license. SUBSCRIBE to our Google Earth flights channel - https://www.youtube.com/channel/UC6UuCPh7GrXznZi0Hz2YQnQ A service catalog is an organized and curated collection of any and all business and information technology related services that can be performed by, for, or within an enterprise. Service catalogs act as knowledge management tools for the employees and consultants of an enterprise, allowing them to route their requests for and about services and services related topics to the subject matter experts who own, are accountable for, and operate them. Each service within such service catalogs is usually very repeatable and has controlled inputs, processes, and outputs. Service catalogs also allow leadership and management, for example the Chief Operations Officer (COO), to compartmentalize the enterprise into highly structured and more efficient operational units, hence the descriptive phrase: "a service-oriented enterprise."
Views: 40 The Audiopedia
PMG - The Service Catalog - Does Your Business Get it?
 
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Discover the benefits moving of your Service Catalog beyond IT, into the rest of the company. Presented by: Eveline Oehrlich, Principal Analyst Serving Infrastructure & Operations Professionals Forrester Research, Inc. Joe LeCompte, Principal PMG
Views: 2767 PMG.net
IT Self-Service: 5 Keys for Good Service Design in Service Catalogs
 
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Are you attempting to create an ITIL service catalog? If you are and you’re using the old IT-out approach to things as your model, stop! In today’s business environment, it’s vital that you adopt a customer-in mindset when you’re creating your service catalog design. Is a Service Design Process Really Necessary? Yes, having a customer-centric design process is critical to creating an ITIL service catalog your customers will enjoy. If you don’t employ a service design process, the consequences can be ugly, to be blunt about it. Failing to use a service design process can be expensive and result in a service catalog that’s inconsistent, unmanageable and riddled with redundancy. Believe it or not, that’s not even the worst of it. Not using a service design process can result in your customers simply abandoning your service catalog altogether. A good service design process is extremely strategic in nature. Technology fuels competition in many industries. By creating a sound ITIL service catalog, you can stand out from your competitors. Using a good service design process to create your service catalog is the only way you’ll enjoy this competitive edge. A proper service design process begins with the constituencies involved, the customers, service providers and managers. Each constituency must be included to have their needs met and for the service catalog to be successful in the end. Customers want a great experience. Providers want efficiency and effectiveness, and managers want governance and accountability. Your process needs to account for all of these wants and more. Service Catalog Best Practices By adhering to service catalog best practices, you can develop a design process that will yield a service catalog that will please the constituencies who use it. To learn the five keys to good service design in service catalogs, watch this informative video now. To see how one of our pre-built service catalogs can benefit you, request a free demo from Evergreen Systems today: http://www.evergreensys.com/contact-us
Views: 968 Evergreen Systems
Service Catalog - The Modern Way to Deliver IT Services
 
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The most forward-thinking IT organizations have incorporated service catalogs as means to enable self-service and realize the associated cost savings. Business users - whether remote or on-site - can request services from a standard set of IT offerings. In addition they can view the status of any prior request, all without a costly and time consuming call to the help desk. This reduces the time and cost of delivering services while improving the user experience. This is not limited to the provision of IT services however; an expanded view of the service catalog should encompass all shared services groups in the organization such as HR, Finance, Facilities, Employee Onboarding, Purchasing and more
Views: 162 BOSS Solutions
Pt 1 - newScale Service Catalog for the Data Center demo.mp4
 
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Part 1 of the newScale Service Catalog for the Data Center product demo. This part shows how a business user would request data center services, either via request wizards, or a static request form.
Views: 2909 newScaleInc
Creating Service Catalog Execution Plans and Workflows
 
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Introduces request fulfillment in Service Catalog, provides a comparison of execution plans versus workflows, and demonstrates creating an execution plan and a workflow. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: various For best video quality, increase your player resolution to 1080p. This video covers: 0:26 Introduction to service catalog request fulfillment 1:12 Execution plans versus workflows 2:39 Creating an execution plan 5:53 Creating a workflow For more information on Service Catalog execution plans and workflows, see: ServiceNow product documentation: Service Catalog request fulfillment: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_ManageRequestFulfillment.html Create an execution plan: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateAnExecutionPlan.html Use a script to approve an execution plan https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/script/server-scripting/task/t_UseScriptApproveAnExecutionPlan.html Create a new catalog workflow: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateANewServiceCatalogWorkflow.html Add an activity to a catalog workflow: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_AddActiviToServiceCataWorkflow.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 35356 NOWsupport
Service Catalog
 
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This video tutorial shows how to create your IT Service Catalog using ServiceDesk Plus.
Views: 3514 ManageEngine
ServiceDesk Plus Masterclass: Service Catalog - Showcase your IT services
 
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Join this webinar series to learn about how to make the most of ServiceDesk Plus and ITIL best practices to improve your service desk productivity. In this session, you will learn how to centralize request management for all provided IT services, automate request workflows using business rules, and facilitate a better user experience using a self-service portal. Some of the key takeaways include: 1. Building a request template 2. Workflow configuration 3. Service request provisioning and resolution For more information, visit https://www.manageengine.com/products/service-desk/servicedesk-plus-training.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes To know the service catalog feature in ServiceDesk Plus, visit here https://www.manageengine.com/products/service-desk/itil-service-catalog.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes To know the upcoming webinars, visit here https://www.manageengine.com/products/service-desk/webinar.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes For more videos subscribe our channel here https://www.youtube.com/user/manageengine Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus:https://plus.google.com/+Servicedeskplus1
Views: 4014 ManageEngine
Service Catalog in Freshservice
 
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A short video tutorial about the Service Catalog in Freshservice. If you're already using Freshservice, you can call 1-866-832-3090 for the Service Catalog add-on. This tutorial explains how to customize the Service Catalog to streamline the Service Request process for your users and agents. A Service Catalog essentially helps IT teams communicate the services they offer to customers, and makes them see the value the team provides to the business (in addition to just "fixing issues", as most people see them). A customized Service Catalog helps save time and expenses and eliminates unnecessary back and forth communication. This video shows how the Service Catalog in Freshservice helps you streamline service requests and fulfilment. Yet to sign up? Visit http://freshservice.com/signup?utm_source=Youtube&utm_medium=Organic&utm_term=Description&utm_campaign=ServiceCatalog&utm_content=TryItOut and try it out for free! Here are some ITSM resources you might find helpful: http://freshservice.com/resources/ And more product tutorial videos: https://www.youtube.com/playlist?list=PL_R2TKb71YyXo29CVEB5xAY98i1ipQds6 #Freshservice #ITSM #ITIL
Views: 9503 Freshservice
Service Catalogue Management
 
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Service Catalogue Management
IT Service Catalog
 
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What's the idea bhind an IT Service Catalog. Whiteboard Cartoon Video by itSMF Austria
Views: 1239 Averell's Channel
Mortgage Business Case Study with AWS Marketplace and AWS Service Catalog
 
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Mortgage business uses AWS Marketplace to deploy software more quickly while Service catalog offers security, governance and easy availability of pre-approved services to innovate faster. Learn more at - http://amzn.to/2GAreI6.
Views: 385 Amazon Web Services
How to configure business rules for service catalogue in ServiceDesk Plus
 
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Configure business rule and automate actions for service requests in ServiceDesk Plus. Learn more from https://goo.gl/g7WRdO
Views: 1093 ManageEngine
Module 4- 2 ServiceNow Service Catalog
 
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Module 4-2: How to Create and manage ServiceNow Catalogs. Explanation of the difference between Service Pipeline, Service catalogue and Retired services. The breakdown of what a portfolio is. and how the catalog forms such an important component.
Views: 1438 Vanersity Tech
Understanding Service Catalog & Service Portfolio
 
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I share with you me and my team's experiences in designing and developing ITSM / ITIL Solutions. We consult Fortune 500 companies and also Government agencies in IT Governance domain - Val IT, CoBIT, ITIL ... The objective is to simplify a complex topic. Please share your feedback. [email protected]
Views: 5748 sandesh sheth
ITSM Webinar: Service Catalog: How to quickly realize value
 
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This webinar provides detailed information about how to think about the business process involved with using Service Catalog We will share with you the role ServiceNow plays in the process and how to quickly realize value.
ServiceNow Service Catalog
 
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In this video we are trying to find out how we can configure ServiceNow Service Catalog to offer goods and services to the end users. Let's find out.... For more details and personalized coaching &/or consulting, contact me at the following links: https://www.facebook.com/rakesh.rahul https://www.twitter.com/rakeshrahul https://www.twitter.com/turasyscom https://www.linkedin.com/in/rakeshrahul Email me at: [email protected] Or give me a call on: (+91) 999 989 2411 Please also support me on Patreon. https://www.patreon.com/user?u=5266340 Happy Learning!!!
Views: 7366 Turasys.com
Self Service with the Service Catalog
 
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www.epcgroup.net | [email protected] | Phone: (888) 381-9725 * SharePoint Server 2013, SharePoint Server 2010, and SharePoint 2007: Review, Architecture Development, Planning, Configuration & Implementations, Upgrades, Global Initiatives, Training, and Post Go-live Support with Extensive Knowledge Transfer * Health Check and Assessments (Roadmap Preparation to Upgrade to 2013 or 2010) - Including Custom Code & Solution Review * Enterprise Content Management Systems based on Microsoft SharePoint * Enterprise Metadata Design, Taxonomy | Retention Schedule Development | Disposition Workflow, and Records Management Implementations * Roadmap, Requirements Gathering, Planning, Designing, and Performing the Actual Implementation * Best Practices Consulting on SharePoint 2013, 2010, 2007 | EPC Group has completed over 725+ initiatives * Intranet, Knowledge Management, Internet and Extranet-Facing as Well as Mobility (BYOD Roadmap), Cloud, Hybrid, and Cross-Browser | Cross-Platform Solutions for SharePoint 2013 / 2010 with Proven Past-performance *Upgrades or Migrations of Existing Deployments or Other LOB Systems (Documentum, LiveLink, FileNet, SAP, etc.) using EPC Group's Proven Methodologies (On-Premises, Hybrid, Virtualized, or Cloud-Based Infrastructure Design) * Custom Application, Feature, Master Pages, Web Parts, Security Model, Usability (UI), and Workflow Development (i.e. Visual Studio 2012) * Migration Initiatives to SharePoint 2013 / SharePoint 2010 * Key Performance Indicators, Dashboard & Business Intelligence Reporting Solutions (PerformancePoint 2013, SQL Server 2012, BI, KPIs, PowerPivot, Scorecards, Big Data Experts) * Experts in Global \ Enterprise Infrastructure, Security, Hardware Configuration & Disaster Recovery (Global performance considerations, multilingual, 1mm+ user environment experience) * Tailored SharePoint "in the trenches" Training on SharePoint 2013, 2010, 2007 as well as Project Server and Custom Development Best Practices * Support Contracts (Ongoing Support your Organization's 2013, 2010, or 2007 Implementations) * .NET Development, Custom applications, BizTalk Server experts * Project Server 2013, 2010, and 2007 Implementations and Consulting * SharePoint Roadmap & Governance Development: 6, 12, 18, 24 and 36 months (Steering Committee & Code Review Board Development) * Corporate Change Management & End User Empowerment Strategies * EPC Group's WebpartGallery.com - Customized Web Parts Based off of "in the trenches" Client Needs With over 14 years of experience, EPC Group delivers time tested SharePoint methodologies that ensure success within your organization. Engagement with EPC Group carries unique offerings and knowledge. Currently having implemented over 725+ SharePoint engagements and 75+ Microsoft Project Server implementations, we are the nation's leading SharePoint and Microsoft platform related consulting firm. EPC Group will be releasing our 3rd SharePoint book in August of 2013 by Sams Publishing titled, "SharePoint 2013 Field Guide: Advice from the Consulting Trenches" which will be like having a team of Senior SharePoint 2013 consultants by your side at each turn as you implement this new powerful and game changing software platform within your organization. SharePoint 2013 Field Guide: Advice from the Consulting Trenches will guide you through all areas of a SharePoint initiative from the initial whiteboarding of the overall solutions to accounting for what your organization currently has deployed. It will assist you in developing a roadmap and detailed step-by-step implementation plan and will also cover implementation best practices, content management and records management methodologies, initial SharePoint 2013 development best practices, as well as mobility planning. SharePoint 2013, Microsoft SharePoint 2013, SharePoint Consulting, Microsoft SharePoint consulting, SharePoint Consulting Firm, Top SharePoint Firm, SharePoint 2013 Consulting,SharePoint 2010 Consulting, SharePoint ECM Consulting, SharePoint branding firm, SharePoint, SharePoint branding experts, ECM experts SharePoint, Errin O'Connor, EPC Group, EPC Group.net, BizTalk Consulting, Project Server Consulting, BYOD, SharePoint 2013 book, SharePoint 2013 advice from the trenches
Views: 1190 EPC Group.net
Service Portfolio
 
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Brief description of ITIL Service Portfolio, which includes Service Pipeline, Service Catalog, and Retired Services
Views: 466 Jeffrey Tefertiller
ServiceNow Express Service Catalog | Catalog Items
 
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For best video quality, increase your player resolution to 1080p. Provides an overview of catalog items in the Service Catalog: what they are, and how to create them and define variables for them. Applies to the Helsinki release of ServiceNow Express. May apply to future releases as well. For more information on ServiceNow Express, see: ServiceNow Express product documentation: Express Documentation: https://express.servicenow.com/support/documentation/ ServiceNow Express Videos: https://express.servicenow.com/support/videos/ ServiceNow Express Blogs: https://express.servicenow.com/support/blog/ ServiceNow Express Forums: https://express.servicenow.com/support/forums For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 6353 NOWsupport
PMG The Service Catalog: Does Your Business Get It?
 
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Discover the benefits moving of your Service Catalog beyond IT, into the rest of the company. Presented by: Eveline Oehrlich, Principal Analyst Serving Infrastructure & Operations Professionals Forrester Research, Inc. Joe LeCompte, Principal PMG
Views: 75 PMG.net
Service Catalogs for Efficient Delivery of IT and Business Services
 
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Employees require access to IT and business services to perform their roles in the enterprise efficiently. The Service Catalog within Edge enables them to browse through a pre-built, personalized, enterprise services catalogue, submit requests, and track their status using a device of their choice. Through Edge by Unisys, people gain immediate and personalized access to the right services that best address their needs in the most efficient manner, enabling them to be as productive as can be.
Views: 390 Unisys
16 Chapter 4 Cloud Portal Cisco Prime Service Catalog
 
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Businesses value speed. You need automation to deliver application, data center, and business services rapidly and repeatedly across private and hybrid environments. You also need self-service ordering and deployment capabilities. Automation and self-service increase your flexibility and speed. Cisco Prime Service Catalog delivers the ultimate customer user interface for the self-service model. It replaces multiple manual ordering methods with a simple tool that streamlines order and lifecycle management. Embedded control and governance allow you to maintain your current compliance guidelines with: Policy-based controls and approvals User entitlement and role-based access control RBAC) Service lifecycle management Financial and demand management Infrastructure-as-a-Service Start your automation journey with: Cisco UCS Director for comprehensive unified provisioning and management of bare-metal and virtual resources Cisco Virtual Application Container Services for simplified delivery of virtual network services and an end to long provisioning times Cisco Prime Service Catalog to easily order complete infrastructure containers from the catalog, increasing time to innovation and value to your business
Views: 16 ratnesh kumar
Request Management and Service Catalog | Getting Started with Record Producers
 
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Provides an overview of record producers in the Service Catalog: what they are, and how to create them and define variables and templates for them. Applies to the Kingston release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. This video covers: 00:22 Overview of record producers 01:15 Creating record producers 03:42 Defining variables for record producers 06:29 Defining templates for record producers 07:10 Setting up record producer redirects For more information on Record Producers, see: ServiceNow product documentation: Record Producer: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_RecordProducer.html Create a record producer https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_DefRecProdInSCat.html Create a record producer to log incidents https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/task/t_CreateARecordProducer.html Create a record producer with a template https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/problem-management/task/t_CreateRecordProducerWTemplate.html Populate record producer data and redirect users https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_PopulatingRecordData.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome https://community.servicenow.com/community/service-automation-platform?tagSet=2301 ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 3380 NOWsupport
Creating Service Catalog Record Producers
 
07:33
Provides an overview of record producers in the Service Catalog: what they are, and how to create them and define variables and templates for them. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. This video covers: 0:31 Overview of record producers 1:10 Creating record producers 3:47 Defining variables for record producers 6:20 Defining templates for record producers For more information on creating service catalog items, see: ServiceNow product documentation: Create a record producer https://docs.servicenow.com/bundle/geneva-it-service-management/page/product/incident_management/task/t_CreateARecordProducer.html Create a record producer to log incidents https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incident-management/task/t_CreateARecordProducer.html Create a record producer with a template https://docs.servicenow.com/bundle/geneva-it-service-management/page/product/incident_management/task/t_CreateRecProducWithTempl.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 20089 NOWsupport
Six Things to Do Before You Launch your Service Catalog Implementation
 
33:47
Getting ready to launch your service catalog implementation? Before you dive in, be sure you’ve done all of your preliminary work. We find that customers who spend more time up front focusing on business drivers, as well as internal processes, ultimately create a better service catalog for their business needs.
Views: 366 PMG.net
Building an ITIL Compliant Service Catalog Webinar, Part 1
 
13:39
What this webinar covers: 1. Why you need a Service Catalog; 2. What a Service Catalog is; 3. How to make your Service Catalog actionable; 4. Steps for implementing a Service Catalog; 5. Do's and Don'ts
Views: 9938 RightstarTV
Service Catalog
 
02:41
The process of identifying and defining the services provided by an IT Organization. The Service Catalog is the cornerstone of a well planned ITIL implemetation
Views: 10046 Gerard Blokdijk
Wiley Uses AWS Service Catalog to Automate Application Development Processes
 
03:30
Learn more about the AWS Service Catalog at http://amzn.to/2rhLLcl. Wiley is using AWS to give developers self-service capabilities, launch new applications in minutes instead of weeks, and enable the creation of new digital publishing platforms. The largest publisher on behalf of scholarly societies, Wiley publishes peer-reviewed scholarly research across many disciplines including science, technology, and social sciences. The company uses AWS and AWS Service Catalog to enable next-generation publishing platforms to accelerate its growth in scholarly publishing.
Views: 1269 Amazon Web Services
How Service Catalog & Budgeting can Transform IT
 
09:51
IT organizations worldwide struggle to keep up with seemingly unending demand for IT Services and resources while available budgets continue to decline. Meanwhile all industries and businesses of all sizes are more and more dependent on IT to achieve their business objectives, simply survive or deliver their unique value proposition to their end customers. http://www.on-demand-itsm.com/ServiceCatalogWebinar.html
Views: 760 keypractices
AWS re:Invent 2018: Streamlining Application Development with AWS Service Catalog (DEV328)
 
55:25
Discover how AWS Service Catalog is enabling Deloitte ConvergeHEALTH to streamline application deployment for its family of Life Sciences analytics software products. In this session, learn how Deloitte has reduced deployment time from days to minutes by leveraging an automated, consistent, and compliant approach to application deployment. This session is designed for application developers, applications owners, and anyone who wants to improve their time to value and business agility using the automated deployment capabilities of AWS Service Catalog.
Views: 323 Amazon Web Services
Service catalog management with ServiceDesk Plus
 
17:37
ServiceDesk Plus is a game-changing IT help desk software which is used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus. In this video, you will learn about, Service categories - 1:50 Service request templates - 3:30 User groups - 7:33 Service request workflow - 8:03 SLAs - 10:18 Tasks & task dependencies - 11:15 Field & form rules - 14:05 Request custom menu - 16:50 To know more visit our website: https://www.manageengine.com/products/service-desk/
Views: 8357 ManageEngine
How NOT to Implement Your Service Catalog
 
39:12
At PMG, we’ve helped implement service catalogs for all types of companies, all around the world. And we’ve seen everything— from wildly successful service catalog launches to some with more than a few minor hiccups. We’ve seen companies who launched global initiatives that forgot to consult with their counterparts in other regions. Others who automated business processes without really checking in with the business process owners. And at some point, nearly every implementation gets caught up in “analysis paralysis” or “death by process.” Hindsight is 20/20. Sometimes it’s hard to see when things are going a bit awry in the middle of a project. So we’ve put together a list of service catalog implementation “lessons learned,” as well as best practices derived from them. Join Nick Miklowski, sales executive and former PMG service delivery manager for this webinar. He’ll be hosting PMG service delivery managers Aaron Klein, Adam Horstman and Sara Brown as they share their experiences in service catalog delivery. And don’t worry—every one of our customers came through the other side of the implementation with great success. Find out how!
Views: 319 PMG.net
Info-Tech Webinar: Build a Service Catalog Does your business have visibility
 
48:42
Enable a holistic view of the services IT provides.
Views: 207 InfoTechRG
22. ServiceNow - How to Design a Catalog Item - Live Demo
 
21:58
Contact us: https://www.facebook.com/SNow-Knowledge-154868872024336/ 1. What is catalog Item. 2. How to design catalog item 3. How to design a catalog workflow and attach to catalog item 4. Catalog Variable and variable set
Views: 1463 SNow Knowledge
Service Catalog
 
01:35
Is the value of this and how do we make it work?
Views: 220 ITSMTV1

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